MEMORIAL DAY SALE! TAKE 20% OFF YOUR PURCHASE WITH CODE MEM20

FAQS


RETURN // EXCHANGES:

  • Our policy lasts 30 days from order date, If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • We DO NOT accept in store returns for online purchases 
  • To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
  • All sale and or gift certificates/ e-certificates, jewelry, intimates, accessories, swim, and bodysuits are FINAL SALE
  • To complete your return, we require a receipt or proof of purchase.

SALE ITEMS:

  • Only REGULAR priced items may be returned or exchanged
  • all sale items are FINAL SALE

EXCHANGES:

  • We only replace items if they are defective, damaged, or for a size adjustment (all tags must be attached). If you need to exchange it for the same item, send us an email at info@bobbirocco.com and send your item to:
    • BOBBI ROCCO RETURNS:
      1015 Swarthmore Ave
      Pacific Palisades, CA 90272

SHIPPING:

  • To return your product, you should mail your items to:
    • BOBBI ROCCO RETURNS:
      1015 Swarthmore Ave
      Pacific Palisades, CA 90272

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless shipping was free at time of purchase.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SAME DAY DELIVERY:

  • Flat rate delivery fee: $25
  • Please call ahead of time to ensure your delivery location is qualified.
  • Please note that same day delivery is only available in a certain mile radius at our Pacific Palisades, Sherman Oaks and La Jolla Locations.
  • The cut off time for same day deliver is: 5pm. Any orders processed after will be delivered the following day.