FAQS
RETURN // EXCHANGES:
- Our policy lasts 30 days from order date, If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (ONLINE ORDERS)
- In-store purchases are eligible for store credit or exchange within 14 days of purchase date, unfortunately no refunds will be given for in-store purchases but our store credit does not expire.
- We DO NOT accept in store returns for online purchases
- To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
- All sale and or gift certificates/ e-certificates, jewelry, intimates, accessories, swim, and bodysuits are FINAL SALE
- To complete your return, we require a receipt or proof of purchase.
SALE ITEMS:
- Only REGULAR priced items may be returned or exchanged
- all sale items are FINAL SALE
EXCHANGES:
- We only replace items if they are defective, damaged, or for a size adjustment (all tags must be attached). If you need to exchange it for the same item, send us an email at info@bobbirocco.com and send your item to:
- BOBBI ROCCO RETURNS:
La Jolla, CA 92037
SHIPPING:
- To return your product, you should mail your items to:
- BOBBI ROCCO RETURNS:
La Jolla, CA 92037
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless shipping was free at time of purchase.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SAME DAY DELIVERY:
- Flat rate delivery fee: $25
- Please call ahead of time to ensure your delivery location is qualified.
- Please note that same day delivery is only available in a certain mile radius at our Pacific Palisades, Sherman Oaks and La Jolla Locations.
- The cut off time for same day deliver is: 5pm. Any orders processed after will be delivered the following day.